| Abbreviation |
Meaning |
Description |
| 2FA |
2 factor authorisation |
A security process requiring two forms of identification, typically password and a code or device. |
| ACC/ACCT |
Account |
Refers to the bank or contact account. |
| API |
Application program interface |
A tool that allows different software applications to communicate and share data with each other. |
| AP |
Accounts Payable |
The money a company owes to its suppliers or vendors. |
| AR |
Accounts Receivable |
The money a company is owed by its customers. |
| ASAP |
As soon as possible |
To be completed at the soonest time possible |
| B2B |
Business to business |
Transactions/sales to businesses, such as wholesalers and retailers, or manufacturers and suppliers. |
| B2C |
Business to customer |
Transactions/sales direct to customers. |
| BID |
Break it down |
To break down a project or task into steps or components |
| BOM |
Bill of materials |
The 'recipe' or list of components required for an assembly. |
| BRB |
Be right back |
Suggests the user is away for a short time. |
| COB |
Close of business |
End of the business day. |
| COGS |
Cost of goods sold |
the direct costs of producing goods or services sold by a business, including materials and labour. |
| CPA |
Certified public accountant |
A professional designation for qualified accountants who provide financial expertise in areas like auditing, tax, and financial planning. |
| CPU |
Cost per Unit |
Cost price for one unit of product. |
| CRM |
Customer relationship management |
Refers to software solutions that help companies manage and enhance their interactions with customers. |
| CTA |
Call to action |
A prompt encouraging users to take a specific desired action, such as "Sign up now" or "Learn more." |
| CTR |
Click through rate |
Measures the percentage of people who click on a link or ad compared to the number of people who see it, indicating its effectiveness. |
| DM/PM |
Direct/personal message |
To message the individual directly, not including others already in the thread. |
| EOD/EOM/EOW/EOY |
End of - Day/Month/Week/Year |
Refers to a specific timeframe. |
| ETA |
Estimated time of arrival |
Commonly used to indicate when someone or something is expected to reach a specific destination. |
| FIFO |
First in, first out |
Products should be used or sold in the order that they were recevied from the supplier. |
| FTE |
Full time equivalent |
A unit that measures the workload of an employee, representing the hours worked by one full-time worker. |
| HR |
Human resources |
The person or team responsible for managing employee-related functions, including recruitment, training, payroll and workplace policies. |
| IAM |
In a meeting |
The person is not currently avaiable as they are in a meeting. |
| IMO |
In my opinion |
Informal communications may use this to express personal views or perspectives. |
| KPI |
Key performance indicators |
Measurable metrics used to evaluate progress toward specific business objectives. |
| L&D |
Learning and development |
Upskilling of your team. |
| LMK |
Let me know |
A request to keep the person updated. |
| LWOP |
Leave without pay |
Leave that is not paid. |
| MoM |
Month over month |
A measure used to compare data or performance changes between consecutive months. |
| MTD |
Month to date |
The period starting from the first day of the current month up to the current date. |
| NRN |
No reply neccesary |
No response is expected. |
| NWR |
Not work related |
Indicating content unrelated to professional matters. |
| OOO |
Out of office |
Indicating someone is unavailable for work-related communication, typically due to leave or travel. |
| OTP |
On the phone/over the phone |
The user is on the phone and cannot respond immediately, or this may refer to a discussion that took or will take place over the phone. |
| P&L |
Profit and loss |
A statement that summarises a business's revenues, costs, and expenses over a specific period. |
| P-card |
Purchase card |
A company-issued credit card used to streamline and manage small or routine business purchases. |
| PM |
Project manager |
The individual overseeing planning, execution, and completion of projects, ensuring goals are met on time and within budget |
| POC |
Point of contact |
Designated person or team responsible for communication and coordination between parties. |
| POD |
Proof of delivery |
A document signed to confirm good have been delievered. |
| PPC |
Pay per click |
A digital advertising model where advertisers pay a fee each time their ad is clicked. |
| PR |
Public relations |
Involves managing a company's communication and image to build positive relationships with the public and stakeholders. |
| PTO |
Paid time off |
Refers to paid sick days, vacation days, and personal days. |
| QA |
Quality assurance |
The process of ensuring that products or services meet specified standards of quality. |
| RE |
Regarding |
Communications refer to the topic indicated |
| ROI |
Return on investment |
Measures the profitability of an investment by comparing the gain or loss relative to its cost. |
| SaaS |
Software as a service |
A cloud-based software delivery model where users access applications via the internet on a subscription basis. |
| SEO |
Search engine optimisation |
Optimising a website to improve its visibility and ranking on search engine results pages. |
| SMART |
Specific, measurable, achievable, relevant, time |
A goal-setting framework ensuring objectives are trackable. |
| SOH |
Stock on hand |
The quantity and value of inventory currently available in stock. |
| SME (option 1) |
Small to medium enterprise |
Refers to the business size. |
| SME (option 2) |
Subject matter expert |
Depending on context this may also refer to a person knowledgeable on the topic. |
| SWOT |
Strengths, weaknesses, opportunities and threats |
A strategic analysis tool used to identify a business's position. |
| TLDR |
Too long didn't read |
A concise summary of lengthy content, highlighting key points for quick understanding. |
| UX |
User experience |
Design and optimisation of a user's interaction with a product or service. |
| WOM |
Word of mouth |
The organic sharing of information or recommendations about a product, service, or brand between people, often influencing decisions. |
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